Support

Write to support@cycleally.com. The address is read by the one person who makes the app. The same address is behind Contact support in Settings.

Before you write

Most questions already have a page in the Guide:

• Back up and restore — the .cabackup file and moving to a new phone.
• Cycle Ally Plus — what it includes, Family Sharing, and Restore purchases.
• Apple Health — what the app writes and reads.
• Delete everything — what is erased and what is not.
• What it is — what the app does and does not do.

What helps us answer

Tell us your iPhone model, the iOS version and what you tapped before the problem appeared. Please do not send your entries or photos by email; describing the screen is enough.

Subscriptions and refunds

Cycle Ally Plus is billed by Apple. You can manage or cancel it in the app under Manage subscription, or in your Apple account. Refunds are handled by Apple.

Your data

There is no account and we hold no copy of your log, so we cannot recover entries for you. A backup file you made earlier is the way back. Privacy requests go to the same address; see the Privacy Policy.